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Operations Academy

Practical training designed to help you build stronger operations.

Our Academy equips you with the knowledge and tools to streamline processes, improve team performance, and create the foundations for sustainable growth.

How it works

What would be possible with stronger operations leadership?

Imagine a business where daily delivery runs smoothly, projects move forward without escalation, and your teams take full ownership of outcomes – without needing constant direction.

Your Operations Manager isn’t there to just keep things organised.
They’re there to lead – setting priorities, solving problems, driving accountability, and freeing up senior leaders to focus on growth.

The Operations Academy builds this capability: transforming operations from a source of friction into a driver of efficiency, scale, and strategic momentum.

What this unlocks for your business...

  • Reliable delivery across projects, products, and services

  • Clear ownership and accountability across teams

  • Faster operational problem-solving

  • Senior leadership freed from day-to-day escalation

  • A stronger foundation for scalable, sustainable growth

Most businesses outgrow their operations before they realise it

As complexity increases, gaps in clarity, structure and ownership begin to slow delivery – and pull leadership back into daily firefighting. Even the most capable Operations Managers can’t lead effectively without the right development, frameworks and support. The Operations Academy changes that – giving your team the tools, coaching and structure to lead performance at scale.

A platform built to transform your operations leadership

The Operations Academy is a practical, expert-led development platform designed to strengthen operational leadership inside growing businesses.

Your business will benefit from consistent delivery, clearer accountability, faster operational decisions and a leadership team freed to focus on strategic growth.

This is practical operational development that delivers measurable results -month after month.

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The first dedicated learning and support platform for SME Operations Managers

Built for practical impact. Designed for business growth.

  • Monthly operational capability development
  • Implementation-ready toolkits, templates and frameworks
  • Expert-led group coaching and troubleshooting
  • Quarterly operational reset and planning workshops
  • Optional 1:1 strategy support
  • Peer learning, community momentum and support

All designed to strengthen your internal operational leadership -and build a business that scales smoothly, not chaotically.

Who it’s built for

  • Business Owners and Leadership Teams

    Gain visibility into operational development progress, access structured quarterly planning outputs, and track improvements without being pulled back into day-to-day delivery.

  • Operations Managers

    Access a full learning platform, structured resources, toolkits, live coaching sessions, and optional 1:1 guidance to build operational confidence, clarity and capability month by month.

Our 3-Step Approach to Building Operational Leadership

1

Diagnose

Understand where you are. Focus on what matters.

Your Operations Manager will assess operational strengths and gaps using a structured diagnostic model, aligned to the CORE Framework.

2

Develop

Build capability. Drive daily improvement.

Work through structured, monthly development topics with real-world tools and exercises applied directly inside your business.

3

Embed

Creating lasting operational leadership

Use ongoing coaching, quarterly priorities and peer support to make improvements stick -and evolve as the business scales. This is about creating durable operational leadership that grows with the business.

Membership Tiers

Choose the right level of support

Enrol your Operations Manager into an expert-led support hub designed to strengthen daily performance, grow operational leadership, and keep your business moving forward — every single month.

Foundation

£159 / month

Operations Managers seeking structures learning, practical toolkits, and access to resources

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Built for proactive Operations Managers ready to develop using structured guidance and proven frameworks.

  • Structured monthly operational training modules
  • Downloadable toolkits, templates and resources
  • Full access to the Operations Resource Library
  • Member-only peer community

Support

£299 / month

Operations Managers looking to embed best practices, troubleshoot operational challenges, and build resilience

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Everything in Foundation, plus guided expert support to troubleshoot challenges and embed improvements faster.

  • Dedicated Operational Coach for 1:1 Support (12 x 1:1 coaching sessions per year)
  • Quarterly Operational Action & Roadmap Workshops
  • Weekly Drop-In Sessions for Real-time Q&A and Advice

Accelerate

£499 / month

Businesses needing personalised 1:1 operational strategy support to embed operational improvements

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Everything in Professional, plus:

  • Monthly 1:1 operational strategy call (45–60 mins)
  • Personalised quarterly operational goal setting and tracking
  • Priority access to coaching and expert troubleshooting support

What’s included in your Academy Experience

Monthly Operational Development Topics

Each month covers a critical operational capability -from team accountability to reporting, escalation, or decision-making. Built to fit into busy schedules and apply straight into the real world.

Implementation Toolkits and Templates

Every topic comes with ready-to-use implementation resources -SOP templates, reporting frameworks, delegation guides, meeting structures and more.

Expert-Led Group Coaching

Monthly live sessions to work through real operational challenges, share progress, and stay on track. Practical, real-world support -not passive learning.

Quarterly Operational Planning Workshops

Every 90 days, we step back and reset operational priorities based on business needs -keeping the business moving forward..

1:1 Operational Strategy Calls (Accelerator Members)

For those choosing the Accelerator membership, a monthly private 1:1 call bringing deeper insight, tailored planning and hands-on troubleshooting.

Peer Learning and Community Support

Access to a peer group of other Operations Managers and businesses focused on building operational leadership.

Strengthen your operations leadership so your business can grow freely

The Operations Academy is a long-term support platform for operational leaders – combining real-world training with ongoing expert input, peer learning, and practical toolkits.

Equip your Operations Manager with the confidence, clarity and support to lead  – creating stronger teams, faster execution, and more freedom for you to focus on the future.

Operational strength is the foundation for everything you want to build.

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What our clients say

"Before working with Helen, we had no clear KPIs or visibility of our workload. She helped us introduce meaningful KPIs and better workload planning, giving us a much clearer picture of capacity. We now make better decisions, have a more structured workflow and even recruited three new team members with confidence. Helen was intuitive, supportive and incredibly easy to work with."

Christine
Operations Director, Emerald Associates

"Your ability to provide clear, practical guidance and create such an engaging and supportive learning environment has been incredible. I’ve gained invaluable knowledge and, just as importantly, the confidence to strive to be the kind of manager that current and any future team members deserve"

Joshua
Head of SEO, ROAR Digital Marketing

"The structure and project management discipline Helen brought, along with a detailed knowledge (and experience) of doing what we were setting out to achieve, meant that we took the right steps in the right order and didn’t fall into any big holes!"

Sharon
Finance Director, Hallmark UK

"I have worked with Helen for over 10 years and in that time she has supported me or led on a number of key change projects covering process improvement and organisational design. The benefits were not only financial, the longer lasting outcomes were more often around service delivery and clarity on where issues existed and giving the team confidence they could be overcome."

Max
Managing Director, Telecommunications

"Helen is focussed, delivers and always gets the job done. She can transform what the business can deliver to stakeholders by using her analytical ability to get to the heart of any problem. A key member of any leadership team who need to transform what the business does"

Amanda
CEO, Clearly Consulting

"Thank you SO much for today! We’re buzzing with excitement. You’re amazing at what you do and we can’t wait to get started with the quick wins and then on to the bigger items which will really transform our business and our work-life balance as a result. Thanks again!"

Ashleigh
Founder, Halo Business Consulting

" I had a lot coming in monthly, but my profit wasn’t there. I didn’t know what I truly needed help with at the time, but I soon learned it was operational strategy, efficiency, accountability so that my revenue wasn’t being poured into a bucket with holes in it. It all seemed like ‘how did I not see that before’, but we just don’t know what we don’t know!"

Angela
CEO, Hot Mess Consulting

"Helen was key to providing structure, governance and driving decision making. She has unparalleled project management skills, a strong operational and finance knowledge and simply gets stuff done! Her ability to driving operational efficiency is certainly one of her key strengths."

Thomas
Finance Director, Pharmaceuticals

Are you ready to simplify
your operations?

Join the Academy or work with us directly to unlock your business’s full potential.

Join the Waitlist